Common Questions

Our network of experts will combine your bills into one monthly payment. They also work with your creditors to negotiate the lowest interest rate, often adjusting late fees and service fees to save you even more money.

After retaining this service, your creditors will be notified immediately and our network of counselors will begin the process of settlement with them. Please note that they can only begin settling a debt once the funds are available in your settlement account.

We are not a loan service. Our network members work with your creditors and in turn you make lower payments to them through this program.

Yes. We are respectful of the privacy of our customers and their personal information. We also have a privacy policy that outlines our commitment to this matter.

Yes! When you increase your payments, you can get out of debt sooner.

No. Your account will be closed or frozen. By keeping the balances from going up, you will remain on track to get out of debt faster.

Creditors will stop contacting you once they begin receiving payments on the agreed upon settlement amount

No. Once you retain our member’s services, they will be negotiating on your behalf, so your creditors will be paid from your settlement account.

Unfortunate life situations occur. Please call our network member handling your account as soon as you know there is going to be a problem with keeping your payment schedule. If the circumstance isn't short term and you fail to make two consecutive on-time payments, the member might have to terminate your plan with them. It's important that you keep our member informed when there is a problem.

Your creditors would lose money turning your account over to a collection agency, or even worse, if you filed for bankruptcy. Many of the creditors our network members work with prefer to retain you as a customer once your account is back on track.

A credit card debt workout is a negotiated settlement of credit card debt. If you owed $6,000 on a credit card and made an agreement with the credit card company to pay $3,000 instead of $6,000 as settlement in full on the debt, this would be a credit card debt workout. Companies who handle this type of work might identify themselves as debt management, debt reduction, debt relief, debt workout, debt settlement or a variety of other names implying they help with debt even sometimes including debt consolidation. However, debt consolidation is essentially a reorganization of the debt through a credit counselor or taking a debt consolidation loan to pay of the debts in full.

A normal credit card debt settlement situation could anywhere from three to nine months. If someone wanted to accelerate this, it could be shortened to one to three months.